Our Warranty
Ferrera Fences and Decks guarantees that all products shall be supplied in accordance with normal tolerances, variations and limitations and that all service work shall be completed in a good and workman like manner, as is familiar within the fence industry. These Products & Services are warranted; under normal and intended uses, and as per all terms and conditions as listed in this Product & Service Warranty; for a period of time as displayed in the Warranty Periods Chart below.
Ferrera Fences and Decks reserves the right to substitute new product lines when replacing older products under the terms herein. Ferrera Fences and Decks shall make reasonable efforts to minimize any visual discrepancies arising from said substitution.
Warranties shall only become effective after both parties, including payment in full by the Customer, have completed Orders and shall become null and void if the product is damaged by factors falling outside of normal and intended use.
All Warranty Claims by the Customer shall be forwarded in writing, including a copy of the original sales order, to Ferrera Fences and Decks (A division of 839047 Ontario Inc.) prior to the expiry of the warranty period.
Normal and Intended Uses specifically does not include (a) piling snow, earth or other materials either on or against the product; (b) spraying chemicals or water, with heavy mineral content, on the product; (c) damage caused by placing plant life, or other foreign materials in contact with the product; or (d) accidental damage, negligence or other acts of God.
| Warranty Periods Chart | |
|---|---|
| Vinyl/PVC Fences over 7' high | 1 Year* |
| Vinyl/PVC Arbours | 1 Year* |
| Vinyl/PVC Deck Boards | Manufacture Warranty |
| All Other Vinyl/PVC Products | Manufacture Warranty |
| Vinyl/Composite Deck Boards | Manufacture Warranty |
| Wood | NO WARRANTY |
| Wood Installations | 5 years |
| Other Products & Accessories (not listed above) |
1 Year* (unless otherwise noted) |
| Other Installations | Match Product Warranty* |
* Warranties are ALL: (i) “As-per intended use”, (ii) Limited to replacement of product or value of contract, and (iii) The Customer must remain as primary occupant on an uninterrupted basis (NOT TRANSFERABLE). (iv) For commercial properties/Condominiums, “Lifetime” converts to 20 years. (v) For applications with multiple products (e.g. Vinyl & Wood or Vinyl & Iron) each part is warranted as per that product (e.g. Vinyl Deck Boards = Vinyl; Wood Deck Frame = Wood;
The Above constitutes the complete warranty by Ferrera Fences and Decks. No other agreement, written or implied, is valid. Ferrera Fences and Decks does not authorize any other person or agent to make any other express warranties.
